Privacy Policy

Our Commitment

At Care Friends, we recognise the importance of protecting your privacy. “Personal information” means information or an opinion about an identifiable individual, or a reasonably identifiable individual.

We are bound by, and committed to complying with, the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), and where applicable, the Health Privacy Principles under the Health Records Act.

You can obtain more information about how we manage personal information by contacting us using the details provided below.

Collection of Personal Information

When engaging with us, we may receive or have access to personal information such as your name, email address, phone number (home or mobile), and place of employment.

The main purposes for collecting personal information are to enable:

• You to utilise an employee referral and/or recognition program

• Us to manage our client relationships and deliver contracted services

• Us to respond to your requests for information

• Us to provide relevant product and service information

We will only collect personal information that is necessary for our functions and activities, and we will do so by lawful and fair means that are not unreasonably intrusive.

Where reasonable and practicable, we will collect personal information directly from you, or on occasion from our clients for whom you provide services. Once collected, we take reasonable steps to ensure your information is accurate, complete, and up to date.

Use and Disclosure of Personal Information

We will only use or disclose your personal information for the purpose for which it was collected, unless you consent to its use for another purpose, or an exception under the Privacy Act applies.

To fulfil the purposes outlined above, we may provide access to your personal information to trusted third parties with whom we have a business relationship. These parties are required to handle your information in accordance with privacy and confidentiality obligations.

Access and Correction

You may request access to the personal information we hold about you, and we will tell you what information we hold and how we use it. In most cases, and unless an exception applies, we will provide access once your identity has been verified. If we refuse access, we will explain our reasons.

If you believe any information we hold about you is inaccurate, incomplete, or outdated, please contact us, and we will take reasonable steps to correct it.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We will destroy or permanently de-identify personal information that is no longer needed for any lawful purpose.

Our Website: Cookies and Analytics

When you visit our website, certain details may be recorded about your visit, such as the time and date, server address, pages accessed, time spent, and type of browser. This information is used anonymously for statistical purposes and does not personally identify you.

We may use cookies to recognise your browser and remember your login details for future visits. A cookie is a small text file stored on your device. You can choose to reject cookies or be notified when they are being used by adjusting your browser settings.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

We use Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with other Google data. Reports provided by Google Analytics help us understand website traffic and usage patterns.

By using our website, you consent to Google’s processing of data about you as described in Google’s Privacy Policy. You can opt out of Google Analytics by disabling cookies, disabling JavaScript, or using Google’s opt-out service.

Our website may also interface with social media platforms such as Facebook, LinkedIn, and X (formerly Twitter). If you choose to “like” or “share” content via these platforms, their privacy policies will apply. If you are a member of a social media site, the interface may allow that site to link your visit to our website with your personal profile.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Email: info@carefriends.com.au
Phone: 1300 059 699
Mail: PO Box 2306, Chermside Central, QLD 4032