Care Friends
Caring People know Caring People
For Health, Aged, Disability Care & Early Childhood Sectors
How it works
A better way to drive referrals and recognise staff.
The Care Friends portal makes it simple for recruiters and managers to streamline referrals and employee recognition.
The app gives employees instant access to your organisation’s job vacancies, their earned points, and recognition updates – right at their fingertips.
Why Care Friends?
In today’s competitive market, retaining quality staff is more crucial than ever. Online job boards often yield quantity, but not quality candidates resulting in high turnover. Care Friends transforms employee referral into a powerful tool for retention-based recruitment.
By connecting to your employees’ networks, you diversify your
recruitment sources and bring in candidates who are more likely to be committed and stay with your organisation, reducing turnover and enhancing service continuity.
With Care Friends, you’re not just filling roles; you’re building a loyal, long-term workforce.
Why employee referral via Care Friends works!
The portal
The portal manages everything referral and recognition related.
The app
The app is co-designed with clients and employees for simplicity and fun.
Notifications
Once a job is made available, relevant employees are notified. This helps keep referring top of mind.
Share jobs
Easily share jobs via the phone's native share function; SMS, WhatsApp, Social Media, email and more!
Rewards and fun
Care Friends uses reward psychology and gamification to make referring fun and keep referrals coming.
Stay informed
The referring employee is kept up to date of referral progress and won't have to bother the recruiter for updates.
Redeem rewards
Employees choose when to cash in their points and the portal keeps track of all requests.
Insights
View your organisation's referral success, app user registrations and never forget a payment.
Referral testimonials
Recognise and Reward your staff
Care Friends can also be used to recognise and reward staff for non-referral related
activities via Bonus Points.
Reward categories
Create reward categories with fixed points and suggested wording or keep it variable.
One or more
Reward an individual, multiple employees, by location or the whole organisation in one go.
Budgets
Allocate monthly bonus point budgets for autonomy with oversight.
Instant reward
The employee is notified instantly of their reward with a personalised message.
Recognition testimonials
Benefits
For your employees
- Easy-to-use app codesigned with employees
- Earn rewards for each step of the process, not just for successful referrals
- Earn extra bonus points for non-referral related activities
- Easily keep track of how many points/cash they have earned
- Leaderboard makes referring fun and competitive
For your recruiters
- Generate a regular flow of high-quality candidates
- Save time through automation
- Easily share jobs with employees
- Build trust with staff by not overlooking a referral payment
- Integrates with many recruitment systems
For your managers
- Instantly recognise employees for any kind of activity (completing training, positive client feedback, taking on an extra shift, no sick days, service awards and more!)
- Use pre-formatted reward categories or create your own message
- Great visibility over your reward budget
In the News
FAQs
Can I customise the reward points?
Yes you can! Care Friends boosts referrals because employees are rewarded for the action that matters: sharing jobs. Most clients have chosen 1 point for sharing a job, and increasingly larger rewards the further the referred friend makes it into the recruitment process. This type of reward psychology, via microrewards, not only boosts referrals, it also makes referring fun. You decide the breakdown of the total referral reward over the different stages. Care Friends also allows for different rewards for different jobs.
Can I have different rewards for different jobs?
Yes, you can! This is super handy if you feel that certain vacancies can use an extra boost. Clients use different reward tariffs for volunteers, casuals and hard-to-fill roles.
Can staff misuse the system?
Great question! Not really. There are safeguards in place that prevent over-sharing just to gain points, and some points are only awarded when certain criteria are met. Your scheme rules are always accessible to employees from the app, which reiterate the rules. Then there is the minimum-point threshold you set before employees can ask to cash in their points, and if needed, you can always remove points. Luckily this is not often required.
Does Care Friends integrate with my ATS?
Likely! We already have several integrations in place and are open to building custom integrations as well. Contact us to explore this further.
Can try before I buy?
We do not offer a free trial of Care Friends as most of the work is front-loaded and most successful if our guided launch planning is followed. However, we do offer paid trials for enterprise clients who want to trial Care Friends on a smaller part of the business, often a select number of sites. Contact us to discuss this.
How do I launch Care Friends to my employees?
With our help. We will guide you through the launch planning and the launch itself via simple and structured regular emails as well as a couple of (fun) planning meetings. Your Client Success Manager is by your side, supporting you when needed. This guided launch planning takes a lot of the work away from your desk and ensures all aspects are covered for a successful launch.
How much time does it take to launch Care Friends?
The launch of Care Friends has two easy steps:
- The launch planning. This is the time where, with our guidance, you start to communicate to the business about Care Friends. You will introduce the new referral program to your employees and build excitement for the app. Our step-by-step guidance planning ensures you cover all bases for a smooth and complete launch planning. This step can take from two weeks to a bit longer, depending on your organisation.
- The launch itself. This is the moment your employees are able to download the app and start sharing!
How secure is Care Friends?
Very secure! Care Friends is built with the latest security protocols in mind. The platform can be set up with different sites and different permissions. You also control which employees can take part in your organisation’s referral scheme.
Can I change the look and feel of the app?
The app can be customised in your colour scheme and you can add your own text, images, videos and logos to your jobs. You can also customise the notifications that go out to app users and add your own referral policy rules. We will guide you through this to ensure that the app feels totally “yours” for your employees.
How can staff refer a friend?
Easily, via three taps on their phone. They choose the job for which they want to refer a friend and share it using the innate share function on their mobile. Most often this is via a text message, WhatsApp or social media. It’s all supported! Their friend can then read more about the job and choose to complete the short expression of interest form. The moment they submit the form, their friend is notified as well as the recruiter.